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Teams Help
Getting Ready for Your Course: Installing and Updating Microsoft Teams
A Desktop PC or laptop or apple equivalent is required to attend on-line course, please do not attempt to complete the course on a mobile phone. See below for full details of how to access the Teams call.
If You Already Have Microsoft Teams Installed
- Open Microsoft Teams
- Locate the Teams icon on your desktop, Start menu (Windows), or Applications folder (Mac).
- Open the app and sign in using your work or course login details.
- Check for Updates
- Click your profile icon or initials in the top-right corner.
- Select “Check for updates” from the menu.
- Teams will check in the background and install any available updates automatically.
- If prompted, restart Teams to complete the update.
- Confirm You're up-to-date
- After restarting, repeat the “Check for updates” step to make sure everything is current.
If You Do Not Have Microsoft Teams Installed
- Download the App.
- Visit the official Microsoft Teams download page: https://www.microsoft.com/en-ww/microsoft-teams/download-app
- Install on Your Device
- Download and run the installer for Windows or Mac.
- Follow on-screen instructions to install Teams.
- Once installed, open the app and sign in using your course login details.
Your Responsibility
It is your responsibility to make sure you have Microsoft Teams installed, updated, and accessible before the course starts.
If you encounter technical difficulties, you are responsible for fixing them, seeking help from your IT support, or using an alternative device. Dewpoint Professional staff are not responsible for IT issues on your personal device. No IT support is available on the call so please ensure you are prepared to join the call.