FAQ
Frequently asked questions about Dewpoint Professional.
How do I know what course 'Grade' to undertake?
This depends on the experience to date and what you are trying to achieve. We always offer a chance to speak to the course trainer to discuss your individual leaning needs in advance of signing up to attend a course.
What supporting information will I receive during the course?
Our official Dewpoint Training and Reference Manual is supplied to every learner. This manual is retained by the learner for on-going support following the course.
What Support is offered following the course?
Following your time with us at Dewpoint if there is anything you are uncertain about, or should you need additional training support /clarification, please let us know immediately. We will arrange for the trainer to contact you direct to discuss this further.
When will I hear if I’ve passed the course?
Following the course the assessment is marked and verified, following this we will register each learner with LRS and City & Guilds before issuing the certificate. This can take up to 2 weeks to complete but we try to aim to have the certificate out to you within a week.
I’ve lost my certificate?
If your certificate has been lost, stolen, damaged or destroyed we can issue you a replacement certificate for a replacement fee of £5.00 which is payable prior to receipt of the new certificate (Electric version is at no charge).
Do I get letters after my name?
Individuals, who have attended, completed and attained certification by examination are granted a membership of Dewpoint Professional for a period of 2 years following the course. Accredited membership is available to both office-based and field-based professionals with their own designations – AMDEW and Tech.DEW respectively, depending on the course grade completed.
| Grade | Dewpoint Professional Accredited Member (1) | Designation |
|---|---|---|
| 1 | Office-based Claims Handlers | AMDEW |
| Grade | Dewpoint Professional Accredited Member (1) | Designation |
|---|---|---|
| 3 | Field-based Personnel (Technicians, Project Managers, Operations Management) |
Tech.DEW |
Accredited members are required to adhere to Dewpoint Professional Accreditation & Membership guidelines and Code of Conduct and Standards to maintain their membership states.
Failure to adhere to these may lead to your suspension and/or termination of accreditation and exclusion from further training
How do I make a complaint?
In the first instance, we will endeavor to able to resolve the issue informally with the trainer or administrator. If you are unable with the resolution please contact: info@dewpointprofessional.co.uk
You will receive an acknowledgement to your complaint within 2 working days followed by a response and an explanation within 15 working days.
Talk with a Training Advisor
For more information on any of our courses, and a course syllabus please contact one of our advisors. Telephone: 01427 782994, or enter your details in our contact form and one of our advisors will get in touch.
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